Harmooni applies the following terms regarding reservations, payment and cancellation of lodging. The terms are binding on both parties after the customer confirms the reservation.
- Reservations and payment
Reservations, including those made verbally/by phone, are binding from the time they are made. The cost of lodging is invoiced or charged to a credit card in advance.
The customer can cancel the reservation at no cost with more than 30 days’ notice. Later cancellations will incur a charge equal to 30% of the price of the original reservation. If a cancellation is made after the due date or less than 14 days in advance, we reserve the right to charge 50% of the price of the original reservation. If a cancellation is made on two days’ notice or less, we will charge the entire cost of lodging. If a customer changes the dates of a reservation, it is considered a cancellation of the existing reservation and is treated as a new reservation.
- Harmooni’s right to cancel a reservation
In cases of force majeure, Harmooni must notify the customer of the cancellation as soon as possible. The customer then has a right to a refund of all payments made. Harmooni has the right to cancel a reservation if a customer has not adhered to the payment terms.
- Keys and cleaning
A key will be given to the customer as agreed. Unless otherwise agreed, the key must be left inside the locked flat upon departure. Unless otherwise agreed, the flat will be available for use from 2:00 p.m. on the day of arrival to noon on the day of departure. The flat will be cleaned before the customer moves in.
- Reimbursement for damages and missing items
The customer is responsible for the contents of the flat during the period of occupancy. Customers are liable for reimbursing Harmooni for damage they have caused to the flat or its contents. Customers are also responsible for reimbursement of items that have gone missing from the flat. The fee for lost keys is equal to the amount charged by the housing company for replacing the key series as well as a 100€ reimbursement for the work.
- Number of guests
The flats may not be used by a larger number of guests than shown in the brochure or stated in the reservation.
- Deficiencies and complaints
All deficiencies and complaints related to reservations or the condition of a flat must be reported to our personnel at +358 20 7353 400 or firstname.lastname@example.org, or by post to Hannikaisenkatu 39, 40100 Jyväskylä.
- Smoking and pets
Smoking is prohibited in all our flats. Harmooni has the right to charge a 200€ fee for ozonation/ventilation due to unauthorised smoking indoors. Bringing pets into the flats is prohibited.